1. Refund Window
Full refund available within 14 days of purchase, no questions asked. For Korean customers, the 7-day cooling-off period under the Act on Consumer Protection in Electronic Commerce is absorbed and strengthened by this 14-day policy.
The Service consists of a single digital content item. Partial refunds are not offered.
2. Digital Content Note
The PDF report is downloadable digital content. Under Article 17(2)(5) of the Korean E-commerce Act, withdrawal of subscription may be restricted once download begins. However, we prioritize customer satisfaction: if the content is materially different from advertised or has technical defects, we issue a full refund regardless of download status.
Refunds may be denied in cases of repeated refund requests, refund-after-use abuse, or other actions that disrupt normal service operation.
3. How to Request a Refund
All payments and refunds are processed by Paddle.com as the Merchant of Record (seller). The Company may facilitate or relay refund requests.
Choose either method:
Method A — Reply to the Paddle receipt email: After purchase, you receive a Paddle invoice email. Reply with "refund" and Paddle will process the refund directly.
Method B — Contact us directly: Email [email protected] with the order ID ("txn_...") from your receipt.
Refunds are issued to the original payment method.
4. Processing Time
Refunds are processed within 5–10 business days after approval and credited via your card issuer. The refund may appear on your next statement depending on your bank.
5. Contact
Refund and payment inquiries: [email protected]